Gloposnet Ltd
Last Updated: February 2026

Gloposnet is a trading name of Droid IT Systems Ltd (Company No. 07471012). Registered in England and Wales, (“Gloposnet”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase our products, or use our services.

Please read this Privacy Policy together with our Terms and Conditions and any other documents referred to within it.

1. Who We Are

Gloposnet is a provider of POS (Point of Sale) systems, EPOS hardware, software solutions, and related services.

For the purposes of the:

• Data Protection Act 2018
• UK General Data Protection Regulation

Gloposnet acts as the Data Controller for personal data collected through our website, customer onboarding, and service agreements.

If you use POS systems provided by Gloposnet in your business, we may act as a Data Processor where we process personal data on your behalf.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• When You Visit Our Website

You may provide:

• Full name
• Business name
• Email address
• Telephone number
• Billing or business address

We may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited and time spent on site

This information helps us improve website performance and user experience.

• When You Enquire About Our Services

If you contact us or request a demo, quote, or free trial, we may collect:

• Name
• Email address
• Telephone number
• Business details
• Social media handles (if provided)

• When You Purchase Our Products or Services

To provide POS systems, EPOS hardware, payment solutions, or subscriptions, we may collect:

• Full name
• Business name
• Registered address
• Billing address
• VAT number (if applicable)
• Payment details
• Order history
• Account login credentials

• Customer Support Interactions

When contacting support, we may collect:

• Account number
• Contact details
• Business role
• Support request details

Support calls may be recorded for quality assurance, training, and contractual verification purposes. Call recordings are retained for up to 12 months unless legally required otherwise.

• Payment Processing

Gloposnet is not a bank. Payment processing services may be provided by third-party payment providers.

Where applicable, we comply with requirements set by:

• Visa Inc.
• Mastercard

We only collect the information necessary to process transactions and comply with anti-money laundering and fraud prevention laws.

3. How We Use Your Personal Data

We use your personal data under lawful bases permitted by UK GDPR, including:

• Contractual necessity
• Legal obligation
• Legitimate interest
• Consent

We may use your data to:

• Create and manage your account
• Process orders and payments
• Provide customer support
• Send service updates
• Improve our products and website
• Prevent fraud and ensure security
• Comply with legal obligations

If you opt-in to marketing communications, we may send:

• Promotional emails
• Product updates
• Special offers

You can unsubscribe at any time.

4. Marketing Communications

We will only send marketing communications if:

• You have given consent, or
• We are permitted under legitimate interest for existing customers

You can opt out at any time by:

• Clicking “unsubscribe” in emails
• Contacting us directly

5. Sharing Your Information

We may share your data with:

• Payment providers
• IT hosting providers
• CRM and software providers
• Accountants and legal advisors
• Delivery and logistics companies
• Regulatory authorities where required by law

All third parties are subject to contractual obligations to protect your data.

We do not sell personal data.

6. International Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses
• Adequacy decisions

7. Data Retention

We retain personal data only as long as necessary:

• Customer account data: Up to 6 years after contract termination (for legal and tax purposes)
• Marketing data: Until consent is withdrawn
• Call recordings: Up to 12 months

8. Data Security

We use appropriate technical and organisational security measures, including:

• Encrypted data transmission
• Secure servers
• Access controls
• Firewalls
• Confidentiality agreements with staff

However, transmission over the internet is never completely secure.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

To exercise your rights, contact us at: info@gloposnet.com

We will respond within one month.

10. Cookies

Our website uses cookies to:

• Improve functionality
• Analyse traffic
• Enhance user experience

You can manage cookie preferences via your browser settings. Please see our Cookie Policy for full details.

11. Complaints

If you are not satisfied with how we handle your personal data, you may contact us directly.

You also have the right to lodge a complaint with:

• Information Commissioner’s Office, Website: https://ico.org.uk/concerns/

12. Contact Us

Gloposnet

Unit 17 Gateway 1000,

Arlington Business Park,

Whittle Way, Stevenage,

England, SG1 2FP.

Email: info@gloposnet.com